Notice
Packaged products: (excluding Cordyceps and raw materials)
Thank you for choosing our products. To ensure you fully understand our products and after-sales policies, please carefully read the following terms:
Storage Instructions:
All food and medicinal products from our store must be stored at room temperature and kept away from direct sunlight. Upon receiving the products, please store them separately according to the instructions on the packaging. We are not liable for any product deterioration or damage caused by failure to comply with the storage requirements.
Usage Instructions:
Please refer to the product packaging for detailed usage instructions. If you have any questions, please consult our customer service immediately to avoid unnecessary losses due to misuse.
After-Sales Service:
Our after-sales service is available within 7 days of receipt of the product. After 7 days, we will not provide after-sales support. Since our products are medicinal herbs, we require customers to record a clear unboxing video. If there is any product issue, the unboxing video must be provided, and you should contact our customer service within 7 working days to resolve the issue. For returns, the product must be mostly intact, and the return shipping cost is the customer’s responsibility.
Shipping and Delivery Time:
Production Time: Usually 2-3 working days to ensure product freshness and quality.
Delivery Time: Depending on the distance to the destination, shipping is expected to take approximately 2-10 working days.
To expedite the process and ensure prompt delivery, we will arrange production and shipment immediately upon order confirmation.
Shipping Fees:
Free shipping is available for orders over $99. Actual shipping costs will be calculated at checkout (varies by country, weight, and shipping method).
Insurance:
Insurance can be selected based on personal needs. The insurance amount varies according to the total product value and the destination. Any damage caused during shipping can be compensated through insurance. Customers who do not purchase insurance will not be eligible for compensation.
Adverse Reactions:
Before purchasing, please confirm whether you are allergic to any of the product ingredients. If you have any concerns, please consult customer service in advance to avoid adverse reactions.